Terms & Conditions
1. About JAMZ DRIVING SCHOOL
Jamz Driving School is operated by Jamal Hussain, an ADI-registered driving instructor (ADI No. 735732).
We provide one-to-one driving tuition tailored to each learner's experience, ability, confidence and individual learning needs.
We welcome all learners and have particular experience supporting learners with complex or additional needs, including anxiety, neurodivergence and disability, as well as learners rebuilding their confidence following previous negative experiences.
Our services include:
One-to-one manual and automatic driving lessons
Intensive driving courses
Pass Plus courses
Mock Test & Second Opinion sessions
Practical driving test preparation
Wherever reasonably practicable, learners will have continuity with the same instructor. Currently, lessons are provided by Jamal. As Jamz Driving School expands, learners may be matched with another suitably qualified Jamz instructor and will be informed where this applies.
2. Before You Start — License And Eligibility Requirements
Before taking driving lessons with Jamz Driving School, you must be legally entitled to drive the relevant vehicle on UK roads.
Age
You must meet the minimum legal age requirements applicable to the vehicle and licence entitlement under which you are driving.
For most learner car drivers, this will normally be 17 years of age. Different rules may apply in certain circumstances, including to some people receiving the higher rate mobility component of a qualifying disability benefit.
Driving Licence
You must hold a valid driving licence or other entitlement that legally permits you to drive in Great Britain.
This may include, depending on your circumstances:
a UK provisional driving licence;
a UK full driving licence; or
an eligible foreign driving licence that permits you to drive in Great Britain.
Learners driving under a provisional licence must ensure that their licence remains valid throughout their tuition.
Licence Verification
Before your first lesson, and where reasonably required afterwards, Jamz Driving School may ask to inspect your driving licence and verify your driving entitlement.
Where applicable, you may be asked to provide a DVLA driving-licence check code so that we can check relevant licence information, including your driving entitlement, endorsements and penalty points.
You can obtain a check code through the official GOV.UK View or share your driving licence information service.
Your Responsibility
You are responsible for telling Jamz Driving School promptly about anything that may affect your legal entitlement or fitness to drive, including any relevant change to your driving licence.
If you cannot demonstrate that you are legally entitled to drive, we may refuse to begin or continue a lesson.
Where a lesson cannot proceed because you have failed to meet the applicable licence or eligibility requirements, the cancellation provisions in these Terms & Conditions may apply.
By booking driving tuition with Jamz Driving School, you confirm that you meet the applicable legal requirements for the tuition you have booked.
3. Pricing And Payment
How Your Price Is Determined
Driving lesson prices may vary depending on your location, the service you choose and the arrangements required to provide your tuition.
Where postcode-based pricing is available on our website, enter your postcode to view the prices currently available for your area.
The applicable price will be shown to you before you book or make payment.
If your circumstances or lesson location change, please ask us to confirm whether this affects the price of future lessons.
Who Collects Payment
Payment for Jamz Driving School services is made to Jamz Driving School, unless we expressly tell you otherwise.
You should not make a separate payment directly to an instructor unless Jamz Driving School has authorised this arrangement.
When Payment Is Due
Unless otherwise agreed, payment is required when your lesson, course or other service is booked or confirmed.
A booking is not guaranteed until any payment required to secure it has been received.
Packages and Courses
Where you purchase a package or course, the price and number of hours included will be shown or confirmed before payment.
Any discount included within a package applies to that package as a whole and does not necessarily represent the price of individual lessons purchased separately.
Unused package hours, cancellations and refunds are dealt with under the relevant cancellation and refund provisions of these Terms & Conditions.
Changes to Prices
We may change our prices from time to time.
A change in our advertised prices will not retrospectively increase the price of a lesson or package that has already been booked and paid for, unless you agree to a change in the service or booking.
Future bookings will be charged at the price applicable when the new booking is made.
Payment Queries
If you believe you have been charged incorrectly, please contact us as soon as reasonably practicable:
enquiry@jamzdrivingschool.co.uk
We will review the payment and explain the outcome.
Where we identify an incorrect charge, we will correct it and make any refund due using the appropriate payment method.
4. Refund Policy
If you have paid Jamz Driving School in advance and later wish to cancel unused lessons or course hours, you may request a refund subject to these Terms & Conditions and the applicable cancellation provisions.
Completed or Used Lessons
No refund is due for lessons, course hours or other services that have already been provided.
Unused Prepaid Hours
Where a prepaid lesson package or course is cancelled, any refund due will be calculated by reference to the unused hours remaining, subject to any cancellation charges or other deductions permitted under these Terms & Conditions.
Where a package or course included a discount based on purchasing a particular number of hours, cancelling part of that package or course may affect the discount originally applied. Any recalculation or deduction will be explained to you when your refund is calculated.
Late Cancellations and Missed Lessons
Lessons or course hours that are properly chargeable under our cancellation, lateness or non-attendance provisions will be treated as used when calculating any refund.
How Refunds Are Made
Where reasonably practicable, refunds will be returned to the original payment method.
We may ask you for information reasonably necessary to identify your booking and payment before processing a refund.
Processing Refunds
Valid refund requests will be processed within a reasonable period.
If we make a deduction from your refund, we will explain the amount deducted and the reason for the deduction.
Your Statutory Rights
Nothing in these Terms & Conditions limits or excludes any cancellation, refund or other rights you may have under applicable consumer law.
5. Lesson Arrangements
Jamz Driving School provides and manages driving tuition booked through JDS. Lesson arrangements are agreed with the learner, taking account of instructor availability, the learner's requirements and the service booked.
Booking Your Lessons
Lesson dates and times are arranged by agreement between you and Jamz Driving School.
A requested date or time is not guaranteed until it has been confirmed.
Where you purchase a course or package containing multiple hours, purchasing those hours does not automatically reserve particular lesson dates or times unless these have also been agreed and confirmed.
Lesson Duration
The duration of each lesson will be agreed when the lesson is arranged.
Where you have purchased a package or intensive course, the total purchased hours may be divided into individual sessions according to the agreed course plan, instructor availability and your learning needs.
Pick-Up and Drop-Off
Your pick-up and drop-off arrangements will be agreed with you.
Depending on your location and the service arrangements applicable to your booking, lessons may begin and end:
at your home or another agreed location within an area we cover; or
at an agreed station, bus stop or other suitable meeting point within our coverage area.
If you wish to change an agreed pick-up or drop-off location, please give us as much notice as reasonably practicable.
A change of location may affect whether the lesson can be accommodated and may also affect the price applicable to future lessons.
Instructor Continuity
Wherever reasonably practicable, we aim to provide continuity with the same instructor throughout your tuition.
If your usual instructor becomes unavailable, we may offer an alternative instructor or an alternative lesson date or time.
Changes Made by Jamz Driving School
Occasionally, a lesson may need to be changed or cancelled because of instructor illness, vehicle problems, severe weather, unsafe road conditions or other circumstances outside our reasonable control.
Where Jamz Driving School needs to cancel or rearrange a lesson, we will give you as much notice as reasonably practicable and offer an appropriate alternative arrangement.
You will not lose prepaid lesson time solely because Jamz Driving School has cancelled your lesson.
Lateness
Please be at the agreed location and ready to begin your lesson at the agreed time.
If you are delayed, please contact us as soon as reasonably practicable.
Where you arrive late, we may not be able to extend the lesson beyond its originally scheduled finishing time because of other bookings.
Cancellation, rescheduling, lateness and non-attendance are subject to the relevant provisions of these Terms & Conditions.
6. Cancellation Policy
Individual Lessons
You must give at least 48 hours' notice to cancel or reschedule an individual driving lesson.
If less than 48 hours' notice is provided, the full lesson fee will be charged.
Intensive Courses and Packages
You must give at least 7 days' notice to cancel or reschedule an intensive course, package or any lesson time reserved as part of one.
If less than 7 days' notice is provided, the affected reserved hours will be charged in full.
General
Cancellation charges are based on the amount of notice provided, rather than the reason for cancellation.
If Jamz Driving School cancels or rearranges a lesson or reserved course time, you will not be charged and any affected prepaid hours will remain available to rearrange.
Nothing in this policy affects your statutory rights.
7. Promotions and Package Deals
From time to time, Jamz Driving School may offer promotional prices, discounts or package deals.
Any specific conditions, validity period or eligibility requirements will be made clear when the offer is made.
Promotions and discounts cannot be combined unless we expressly agree otherwise.
Lessons purchased as part of a package remain subject to these Terms & Conditions, including our 7-day cancellation policy for packages and intensive courses.
8. Driving Test Assistance
Jamz Driving School does not operate a driving test booking or resale service and does not guarantee that a practical driving test will be available or that a suitable appointment will be found.
Where available, Jamz Driving School may assist a learner who is personally seeking a practical driving test. This may include helping the learner search for suitable test availability and providing practical assistance while the learner completes the booking process.
The learner must remain personally present and involved in the process and is responsible for ensuring that the information provided for their booking is accurate.
Fee for Driving Test Assistance
Providing driving test assistance requires Jamz Driving School to allocate time to assist the learner while the learner is present and personally participating in the process.
Jamz Driving School charges £98 for the time and assistance provided as part of this service.
The £98 fee is a charge for Jamz Driving School's time and assistance. It is separate from the official DVSA driving test fee and is not a charge for the sale or resale of a driving test appointment.
The £98 fee will be made clear to the learner before the assistance is provided.
Payment of the DVSA Test Fee
Where agreed, and while the learner is present and participating in the process, Jamz Driving School may use its own debit card to pay the official DVSA driving test fee at the learner's express request and authority.
Use of Jamz Driving School's payment card does not mean that Jamz Driving School is independently obtaining, purchasing or reselling the test appointment.
Learner Confirmation
We may ask the learner to provide written confirmation that:
they are personally seeking the driving test;
they requested Jamz Driving School's assistance;
they were present and personally involved in the process;
they understood and agreed that the £98 fee is for Jamz Driving School's time and assistance and is separate from the official DVSA driving test fee; and
where applicable, they expressly authorised payment of the official DVSA test fee using Jamz Driving School's debit card.
Where reasonably necessary, the learner may also be asked to authorise Jamz Driving School to provide that confirmation to the DVSA for the limited purpose of demonstrating the nature of the assistance requested and provided.
DVSA Requirements
Any assistance is subject to the DVSA rules, terms and booking requirements in force at the relevant time.
Jamz Driving School will not provide assistance where doing so would be contrary to an applicable DVSA requirement.
9. Instructor Finding Service
Where you ask Jamz Driving School to find a suitable driving instructor for you, an instructor-finding fee may apply.
We will tell you the amount of the fee before you agree to use this service.
The service is completed once Jamz Driving School has identified a suitable available instructor and provided you with the information or introduction needed to arrange tuition with that instructor.
Once the instructor-finding service has been completed, the instructor-finding fee is payable and is not refundable merely because you later decide not to proceed with that instructor or discontinue your lessons.
If we are unable to find a suitable instructor, the instructor-finding fee will not be charged, or will be refunded if it has already been paid.
Nothing in this section affects your statutory rights.
10. Accessibility and Reasonable Adjustments
If you have a disability or other additional need that affects how you access our services or driving tuition, please tell us about any adjustments you require.
We will consider reasonable adjustment requests individually and work with you to identify appropriate adjustments, taking account of your needs, the requirements of safe driving tuition and our obligations under applicable equality law.
You do not need to provide more personal or medical information than is reasonably necessary for us to understand and consider the adjustment requested.
11. Complaints and Disputes
If you are unhappy with any aspect of our service, please contact us so that we have an opportunity to investigate and respond.
Complaints should preferably be made in writing to:
enquiry@jamzdrivingschool.co.uk
Please provide enough information for us to understand the issue, including what happened and what outcome you are seeking.
We will consider your complaint fairly and aim to provide a response within 10 working days. If we need longer, we will let you know.
Nothing in this complaints process prevents you from exercising any rights or remedies available to you under applicable law.
12. Disclaimer and Updates to Terms & Conditions
Jamz Driving School will provide driving tuition with reasonable care and skill but cannot guarantee that a learner will pass their practical driving test or achieve a particular result within a particular number of lessons.
We may update these Terms & Conditions from time to time to reflect changes to our services, pricing, business practices or applicable law.
The Terms & Conditions applicable to a booking will be those provided or made available to you when the relevant booking is made, unless a change is required by law or subsequently agreed with you.
Nothing in these Terms & Conditions excludes or limits any rights you have under applicable consumer law.